Effective Date: April 10, 2026 | Last Updated: April 10, 2026
This Tracker ("we", "us", or "our") operates the thistracker.com website and the This Tracker mobile application (available on Android and iOS), collectively referred to as the "Service." This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using the Service you agree to the practices described below.
Summary: We collect account details and GPS data from devices you register. We use this data to provide fleet tracking, alerts, and reports. We do not sell your personal data to third parties.
| Data Type | Examples | When Collected |
|---|---|---|
| Account / Registration | Name, email address, password, phone number | When you create an account |
| Organization Details | Company name, fleet size, billing address | When you set up an organization |
| Driver Profiles | Driver name, unique ID, device assignment | When you add drivers |
| Payment Information | Credit/debit card details, billing address | When you subscribe (processed by our payment provider; we do not store full card numbers) |
| Support & Chat | Messages, attachments, AI chat conversations | When you contact support or use the AI fleet assistant |
| Data Type | Examples | Purpose |
|---|---|---|
| Device & Vehicle Location | GPS coordinates (latitude/longitude), speed, heading, altitude, odometer, ignition status | Core tracking functionality |
| Device Status | Online/offline status, last communication time, battery level, signal strength | Device monitoring & alerts |
| Trip & Motion Data | Trip start/end times, distance traveled, idle time, stop locations, route history | Trip reports & fleet analytics |
| Events & Alerts | Geofence entry/exit, speed violations, device alarms, motion state changes | Alert notifications & event logging |
| App Usage Data | Pages visited, features used, session duration, crash logs | Service improvement & debugging |
| Technical Data | IP address, device type, operating system, browser type, screen resolution | Security & compatibility |
Precise Location: The This Tracker app collects precise GPS location data from tracking devices registered to your account. This location data is collected continuously in the background while devices are active, even when the app is closed. Location data is essential to the core fleet tracking functionality of the Service and cannot be disabled while devices are active. You control location collection by activating or deactivating your tracking devices.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in these limited circumstances:
| Recipient | Data Shared | Purpose |
|---|---|---|
| Organization Administrators | Device data, positions, events, reports, user activity | Fleet management within your organization |
| Cloud Hosting Provider | All Service data (encrypted) | Infrastructure & data storage |
| Payment Processor | Billing details | Subscription payment processing |
| Email / Push Notification Services | Email address, device tokens, alert content | Delivering notifications you configured |
| AI / LLM Provider | Chat messages, relevant fleet context (anonymized where possible) | Powering the AI fleet assistant |
| Map Tile Provider | Map viewport coordinates (no personal data) | Rendering map tiles |
| Law Enforcement / Legal | As required | Compliance with valid legal process (court orders, subpoenas) |
| Business Successor | All Service data | In the event of a merger, acquisition, or asset sale |
We retain your data according to the following schedule:
| Data Type | Retention Period |
|---|---|
| Account information | As long as your account is active, plus 30 days after deletion request |
| GPS position & trip history | Based on your subscription plan: Starter (30 days), Professional (90 days), Business (1 year), Enterprise (unlimited) |
| Events & alerts | Same as position data per your plan |
| AI chat conversations | As long as your account is active; you can delete individual conversations at any time |
| Payment records | As required by tax and financial regulations (typically 7 years) |
| Server logs | 90 days |
When data exceeds its retention period, it is permanently deleted or anonymized.
We implement the following measures to protect your information:
While we take reasonable steps to protect your data, no system is completely secure. We cannot guarantee absolute security.
Depending on your jurisdiction, you may have the following rights:
To exercise any of these rights, contact us at support@thistracker.com.
The Service is designed for business fleet management and is not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If we learn that we have collected personal data from a child under 16, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@thistracker.com.
The Service integrates with or links to the following types of third-party services:
These third-party services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third-party services.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your jurisdiction. By using the Service, you consent to the transfer of your information to these countries. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To submit a CCPA request, email support@thistracker.com with the subject line "CCPA Request."
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing your data are:
You may lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with applicable law.
Our website and app may use:
We do not use third-party advertising cookies or tracking pixels. You can manage cookies through your browser settings.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Your continued use of the Service after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to all privacy-related inquiries within 30 days.